EDISHINE 76" Tall Floor Lamp, 28W 2500LM, 300° Flexible Head, 2700K-6500K Dimmable, White-HFLAA1A
Worry-Free Purchase with seel
ⓘ
Worry-Free Purchase with Seel
1. What is Seel?
Seel is the #1 insurance platform for commerce. Trusted by 2,000+ merchants, from starting DTC brands to multibillion dollar marketplaces.
Seel Inc. is located in 447 Sutter St. Suite 405, San Francisco, CA 94108, United States. its official website is https://www.seel.com
2. What if my packages are lost, damaged, or delayed?
Our Store offers the Worry-Free Purchase Service buying option on the checkout page. Currently only available for US.
3. In what kind of conditions can I apply for the claim?
The situation listed below can be covered by the Worry-Free Purchase;
| Lost | 1. I haven't received my packages even though it shows "Delivered". 2. My packages are stolen. 3. I haven't received it for over 30 days. |
| Damage | The products are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc. |
| Delay |
U.S.: Outside Of The U.S.: |
4. Where to apply for the claim?
1. You can access the Seel Resolution Center to submit a claim request via: https://resolve.seel.com for further return or refund.
2 - The Policy confirmation email sent by Seel, and you can click the "Report an Issue".
5. What should I do after I applied for the claim?
Seel will process your application within 48 hours and if there is no response within that time, feel free to contact us via help@edishine.com
6. Supporting docs required to qualify for a claim
1) Supporting docs required for a claim of damage:
When the item(s) are damaged during transit, we need to evaluate the nature, cause, and impact of the damage. To file and qualify for a claim of damage, the following supporting documents are required:
1. Clear photo(s) of the carrier packaging and product package
2. Clear photo(s) of how the item(s) are damaged
The payout amount for damage is determined by the evaluation results, up to 100% of the purchased value, depending on how the damage affects the usability of the item(s). Note that damage in packaging without affecting the item(s) inside, and clear pre-shipment item defects are not covered. The supporting documents you provide will directly affect our evaluation. Please make sure to provide detailed evidence to facilitate your resolution process.
2) Supporting docs required for a claim of loss:
a. If the shipment is marked by the carrier "lost", or "delivery" scan 30 days after shipment, you don’t need to provide any additional proof.
b. If the shipment has shown a "delivery" scan, but was not received, we encourage you to look around in your neighborhood or mail hub first. If, however, you still can’t find your package, we might need one of the following as the supporting document to qualify for a claim of loss:
· Police report
· Security footage
· Carrier letter
· Written documentation from an authority/leasing office detailing
For scenario "b", if this is the first occurrence of such a situation with your package, Seel will provide compensation without requiring any supporting documents. However, if the same situation occurs again, supporting documents will be mandatory.
3) Supporting docs required for a claim of delay:
1. No supporting docs are required for a claim of delay. Such cases will be automatically judged based on the tracking info of your package's tracking number.
7. Payout options
Seel supports payout in one of the following four options:
1) PayPal: Supports multi-currency transfers. Funds arrive instantly once the claim is approved.
2) Venmo: Supports USD transfers, funds arrive instantly once the claim is approved.
3) Direct deposit: Supports USD transfers via US bank account ACH transfer, takes 1-3 business days to arrive. This option is only available for transactions in USD.
4) Tremendous: Customers will receive their payout in the form of a virtual visa card.
8. What if I have any further questions about applying the claim?
You can reach out to support@seel.com for more details.
30-Day Hassle-Free Returns
Local Warehouse in US
EDISHINE orders are fullfilled from our US distribution centers.
With warehouses strategically located on both the East and West Coasts of the United States, we can deliver your orders in just 3-5 business days.
Enjoy the convenience of fast, reliable shipping on all your EDISHINE purchases.
US Warehouse (West) Address:
8599 Rochester Ave suite100
Rancho Cucamonga, CA 91730
United States
US Warehouse (East) Address:
70 Carter Dr. Edison
NJ 08817
Product Specifications
Assembly Instructions:
1. Screw the lamp holder onto the lamp pole, align and connect the power cord.
2. Screw the remaining parts of the lamp pole.
3. Screw on the base and Connect the power adapter.
Tips:Please assemble from the top of the lamp to the base.
Wide, Stable, Space-Saving Base
The 12-inch diameter, 5mm thick, 6.2lb base of this lamp makes it very stable and space-saving at the same time.
Not Just A Remote Control
It can not only magnetically attach, but also function as a wall switch after installation
【Illuminate Any Direction】This floor lamp for living room stands out with its exceptional rotating lamp head design, whether you need horizontal 300° or vertical 300° rotation, it effortlessly directs light to meet all your personalized lighting needs, ideal angle for both ambient and reading lighting; sleek and simple design suits any decor style
【Super Bright & Ultra-Thin Panel】Featuring an innovative 12-inch full-lighting LED panel, this modern floor lamp supports stepless dimming (brightness range 5%-100%) and color temperature (2700K-6500K); 2500LM soft, no-glare, no-flicker light to protect your eyes, comfortable lighting experience in your living room or bedroom
【Remote Control & Convenient Button】With a magnetic remote control, easily attached to the LED floor lamp or iron furniture for easy access; controls the lighting easily from anywhere in the room without moving, the top button on the lamp pole offers the same functions as the remote, making operation even more flexible and convenient
【Height Flexible & Sturdy】The 3-section adjustable standing lamp pole design allows you to freely adjust the height from 76 inches to 45 inches, to suit different scenarios; high-quality aluminum lamp pole and chrome-plated sturdy metal base prevents accidental tipping, providing a stable and reliable use
【Night Light & Timer】Specially designed with a one-touch night light mode, at 0.5% brightness, 12lm and warm 2700K to create a soft and cozy sleep atmosphere; the 30-min/60-min timer tall lamp allows you to set an automatic shut-off time according to your habits, no worry for a more peaceful sleep
Local Warehouse & Fast Shipping
With warehouses strategically located on both the East and West Coasts of the United States, we can deliver your orders in just 3-5 business days.