EDISHINE Modern Arc Floor Lamp with Rotatable Lamp Head, Black-HFLDB1B
Worry-Free Purchase with seel
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Worry-Free Purchase with Seel
1. What is Seel?
Seel is the #1 insurance platform for commerce. Trusted by 2,000+ merchants, from starting DTC brands to multibillion dollar marketplaces.
Seel Inc. is located in 447 Sutter St. Suite 405, San Francisco, CA 94108, United States. its official website is https://www.seel.com
2. What if my packages are lost, damaged, or delayed?
Our Store offers the Worry-Free Purchase Service buying option on the checkout page. Currently only available for US.
3. In what kind of conditions can I apply for the claim?
The situation listed below can be covered by the Worry-Free Purchase;
| Lost | 1. I haven't received my packages even though it shows "Delivered". 2. My packages are stolen. 3. I haven't received it for over 30 days. |
| Damage | The products are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc. |
| Delay |
U.S.: Outside Of The U.S.: |
4. Where to apply for the claim?
1. You can access the Seel Resolution Center to submit a claim request via: https://resolve.seel.com for further return or refund.
2 - The Policy confirmation email sent by Seel, and you can click the "Report an Issue".
5. What should I do after I applied for the claim?
Seel will process your application within 48 hours and if there is no response within that time, feel free to contact us via help@edishine.com
6. Supporting docs required to qualify for a claim
1) Supporting docs required for a claim of damage:
When the item(s) are damaged during transit, we need to evaluate the nature, cause, and impact of the damage. To file and qualify for a claim of damage, the following supporting documents are required:
1. Clear photo(s) of the carrier packaging and product package
2. Clear photo(s) of how the item(s) are damaged
The payout amount for damage is determined by the evaluation results, up to 100% of the purchased value, depending on how the damage affects the usability of the item(s). Note that damage in packaging without affecting the item(s) inside, and clear pre-shipment item defects are not covered. The supporting documents you provide will directly affect our evaluation. Please make sure to provide detailed evidence to facilitate your resolution process.
2) Supporting docs required for a claim of loss:
a. If the shipment is marked by the carrier "lost", or "delivery" scan 30 days after shipment, you don’t need to provide any additional proof.
b. If the shipment has shown a "delivery" scan, but was not received, we encourage you to look around in your neighborhood or mail hub first. If, however, you still can’t find your package, we might need one of the following as the supporting document to qualify for a claim of loss:
· Police report
· Security footage
· Carrier letter
· Written documentation from an authority/leasing office detailing
For scenario "b", if this is the first occurrence of such a situation with your package, Seel will provide compensation without requiring any supporting documents. However, if the same situation occurs again, supporting documents will be mandatory.
3) Supporting docs required for a claim of delay:
1. No supporting docs are required for a claim of delay. Such cases will be automatically judged based on the tracking info of your package's tracking number.
7. Payout options
Seel supports payout in one of the following four options:
1) PayPal: Supports multi-currency transfers. Funds arrive instantly once the claim is approved.
2) Venmo: Supports USD transfers, funds arrive instantly once the claim is approved.
3) Direct deposit: Supports USD transfers via US bank account ACH transfer, takes 1-3 business days to arrive. This option is only available for transactions in USD.
4) Tremendous: Customers will receive their payout in the form of a virtual visa card.
8. What if I have any further questions about applying the claim?
You can reach out to support@seel.com for more details.
30-Day Hassle-Free Returns
Local Warehouse in US
EDISHINE orders are fullfilled from our US distribution centers.
With warehouses strategically located on both the East and West Coasts of the United States, we can deliver your orders in just 3-5 business days.
Enjoy the convenience of fast, reliable shipping on all your EDISHINE purchases.
US Warehouse (West) Address:
8599 Rochester Ave suite100
Rancho Cucamonga, CA 91730
United States
US Warehouse (East) Address:
70 Carter Dr. Edison
NJ 08817
Product Specifications
Flexible Lamp Head
The light head can flexibly rotate 180° up and down, and 350° left and right.
Easy to Install & Stable
5 minutes is enough to complete the installation, no tools needed. Tips: The base and lampshade need to be assembled by yourself
2 Switch Methods
Remote Control Switch includes timing function and 4 daily used mode keys; Foot Switch no need to bend down, just step on/off
Standard E26 Lamp Socket
Standard E26 lamp socket, suitable for various types of bulbs(bulbs included)
【Retro Style】Arc-and-globe lampshade and black lacquered finish elevate the level of elegance in your room, suitable for vintage, mid-century styles; 11.8" base diameter doesn't take up much sapce, this standing lamp is ideal for corner or next to a sofa, provides plenty of light
【Multi-functional Remote & Bulb】With multifunctional remote control (timer&memory function) and multiple control modes, our vintage floor lamp supports 65ft control range; foot switch and 79" cord convenient for the elderly and pregnant women without bending over; bulb included
【Long Lifespan & Stable】Adopted with weighted iron base, the mid century floor lamp allows you to enjoy family time without worrying about being knocked over by children or pets; adjustable lamp head meets different needs of illumination, ideal for living room, bedroom, dining room
【Adjustable Brightness & Color Temperature】5 color temperature and 0%-100% stepless dimming brightness make EDISHINE brass floor lamps meet all light needs of different scenes, allows you to set the perfect ambiance for any moment; No flicker, protect your eyes
【Easy to Install & Service】No extra tools required, just need to tighten the pole and screws, then you can enjoy using floor lamps with remote; 1-Year Warranty provided, EDISHINE professional customer service team offers 24/7 delicate support, we are always stand by you
Local Warehouse & Fast Shipping
With warehouses strategically located on both the East and West Coasts of the United States, we can deliver your orders in just 3-5 business days.