EDISHINE Light Dimmable Kitchen Island Modern Linear Chandelier-HHPL18A
Worry-Free Purchase with seel
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Worry-Free Purchase with Seel
1. What is Seel?
Seel is the #1 insurance platform for commerce. Trusted by 2,000+ merchants, from starting DTC brands to multibillion dollar marketplaces.
Seel Inc. is located in 447 Sutter St. Suite 405, San Francisco, CA 94108, United States. its official website is https://www.seel.com
2. What if my packages are lost, damaged, or delayed?
Our Store offers the Worry-Free Purchase Service buying option on the checkout page. Currently only available for US.
3. In what kind of conditions can I apply for the claim?
The situation listed below can be covered by the Worry-Free Purchase;
| Lost | 1. I haven't received my packages even though it shows "Delivered". 2. My packages are stolen. 3. I haven't received it for over 30 days. |
| Damage | The products are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc. |
| Delay |
U.S.: Outside Of The U.S.: |
4. Where to apply for the claim?
1. You can access the Seel Resolution Center to submit a claim request via: https://resolve.seel.com for further return or refund.
2 - The Policy confirmation email sent by Seel, and you can click the "Report an Issue".
5. What should I do after I applied for the claim?
Seel will process your application within 48 hours and if there is no response within that time, feel free to contact us via help@edishine.com
6. Supporting docs required to qualify for a claim
1) Supporting docs required for a claim of damage:
When the item(s) are damaged during transit, we need to evaluate the nature, cause, and impact of the damage. To file and qualify for a claim of damage, the following supporting documents are required:
1. Clear photo(s) of the carrier packaging and product package
2. Clear photo(s) of how the item(s) are damaged
The payout amount for damage is determined by the evaluation results, up to 100% of the purchased value, depending on how the damage affects the usability of the item(s). Note that damage in packaging without affecting the item(s) inside, and clear pre-shipment item defects are not covered. The supporting documents you provide will directly affect our evaluation. Please make sure to provide detailed evidence to facilitate your resolution process.
2) Supporting docs required for a claim of loss:
a. If the shipment is marked by the carrier "lost", or "delivery" scan 30 days after shipment, you don’t need to provide any additional proof.
b. If the shipment has shown a "delivery" scan, but was not received, we encourage you to look around in your neighborhood or mail hub first. If, however, you still can’t find your package, we might need one of the following as the supporting document to qualify for a claim of loss:
· Police report
· Security footage
· Carrier letter
· Written documentation from an authority/leasing office detailing
For scenario "b", if this is the first occurrence of such a situation with your package, Seel will provide compensation without requiring any supporting documents. However, if the same situation occurs again, supporting documents will be mandatory.
3) Supporting docs required for a claim of delay:
1. No supporting docs are required for a claim of delay. Such cases will be automatically judged based on the tracking info of your package's tracking number.
7. Payout options
Seel supports payout in one of the following four options:
1) PayPal: Supports multi-currency transfers. Funds arrive instantly once the claim is approved.
2) Venmo: Supports USD transfers, funds arrive instantly once the claim is approved.
3) Direct deposit: Supports USD transfers via US bank account ACH transfer, takes 1-3 business days to arrive. This option is only available for transactions in USD.
4) Tremendous: Customers will receive their payout in the form of a virtual visa card.
8. What if I have any further questions about applying the claim?
You can reach out to support@seel.com for more details.
30-Day Hassle-Free Returns
Local Warehouse in US
EDISHINE orders are fullfilled from our US distribution centers.
With warehouses strategically located on both the East and West Coasts of the United States, we can deliver your orders in just 3-5 business days.
Enjoy the convenience of fast, reliable shipping on all your EDISHINE purchases.
US Warehouse (West) Address:
5691 E Philadelphia St
Suite 100, Ontario, CA 91761
US Warehouse (East) Address:
70 Carter Dr. Edison
NJ 08817
Product Specifications
Description
Illuminate your space with this sophisticated three-head pendant light, featuring a 31.5-inch conical glass shade and a sleek matte black finish. Its minimalist and classic design seamlessly complements any interior style, providing ample brightness to enhance your home. Please note, bulbs are not included, allowing you to customize your lighting experience.
What's Included?
Sloped Ceiling Adapter
Canopy
Downrod
Features
Adjustable height-The light fixture comes with a total of 10 detachable rods (each side has 5 extension rods, including 2 pcs x 6 " and 3 pcs x 12 ")
Dimmable - It can be dimmable with a dimmer switch and dimmable bulbs (sold separately)
Slopped Ceiling - It works with flat ceilings, sloped or vaulted ceilings.
Weights & Dimensions
Other Dimensions
Fixture: 58'' H X 31.5'' W X 7'' D
Overall Maximum Height: 58'' H
Overall Product Weight: 11.03 lb.
Overall Minimum Height: 10'' H
Overall Height (Hanging): 60'' H
Specifications
Features
Fixture Design: Kitchen Island
Canopy Included: Yes
Light Fixture Shape: Modern Linear
Number of Lights: 3
Adjustable Length: Yes
Number of Light Tiers: 1
Light Direction: Down
Shade Included: Yes
Shade Material: Glass
Shade Color: Clear
Downrod Included: Yes
Fixture Material: Metal
Metal Type: Iron
Sloped Ceiling Compatible: Yes
Sloped Ceiling Adapter Included: Yes
Integrated LED: No
Bulb Not Included But Required: Yes
Bulb Base: E26/Medium (Standard)
Dimmable: Yes
Maximum Wattage (Per Bulb): 60 Watt
Power Source: Hardwired
Voltage: 120 Volt
Cable / Wiring: SVT Cord
Imported: Yes
IEC Protection Class: Class I
Product Care: Dry clean
Finish: Matte Black
Dry, Damp or Wet Location Listed: Dry
What is Dry, Damp or Wet Location Listed?
This indicates whether the fixture is safe to use in dry locations, damp locations (moist environments), or wet locations (direct exposure to water).
Assembly
Assembly Required: Yes
Installation Required: Yes
Local Warehouse & Fast Shipping
With warehouses strategically located on both the East and West Coasts of the United States, we can deliver your orders in just 3-5 business days.