EDISHINE IP65 12V AC/DC 5W 7 Inch Retaining Wall Lights (8 Pack)-HLVL01A
Worry-Free Purchase with seel
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Worry-Free Purchase with Seel
1. What is Seel?
Seel is the #1 insurance platform for commerce. Trusted by 2,000+ merchants, from starting DTC brands to multibillion dollar marketplaces.
Seel Inc. is located in 447 Sutter St. Suite 405, San Francisco, CA 94108, United States. its official website is https://www.seel.com
2. What if my packages are lost, damaged, or delayed?
Our Store offers the Worry-Free Purchase Service buying option on the checkout page. Currently only available for US.
3. In what kind of conditions can I apply for the claim?
The situation listed below can be covered by the Worry-Free Purchase;
| Lost | 1. I haven't received my packages even though it shows "Delivered". 2. My packages are stolen. 3. I haven't received it for over 30 days. |
| Damage | The products are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc. |
| Delay |
U.S.: Outside Of The U.S.: |
4. Where to apply for the claim?
1. You can access the Seel Resolution Center to submit a claim request via: https://resolve.seel.com for further return or refund.
2 - The Policy confirmation email sent by Seel, and you can click the "Report an Issue".
5. What should I do after I applied for the claim?
Seel will process your application within 48 hours and if there is no response within that time, feel free to contact us via help@edishine.com
6. Supporting docs required to qualify for a claim
1) Supporting docs required for a claim of damage:
When the item(s) are damaged during transit, we need to evaluate the nature, cause, and impact of the damage. To file and qualify for a claim of damage, the following supporting documents are required:
1. Clear photo(s) of the carrier packaging and product package
2. Clear photo(s) of how the item(s) are damaged
The payout amount for damage is determined by the evaluation results, up to 100% of the purchased value, depending on how the damage affects the usability of the item(s). Note that damage in packaging without affecting the item(s) inside, and clear pre-shipment item defects are not covered. The supporting documents you provide will directly affect our evaluation. Please make sure to provide detailed evidence to facilitate your resolution process.
2) Supporting docs required for a claim of loss:
a. If the shipment is marked by the carrier "lost", or "delivery" scan 30 days after shipment, you don’t need to provide any additional proof.
b. If the shipment has shown a "delivery" scan, but was not received, we encourage you to look around in your neighborhood or mail hub first. If, however, you still can’t find your package, we might need one of the following as the supporting document to qualify for a claim of loss:
· Police report
· Security footage
· Carrier letter
· Written documentation from an authority/leasing office detailing
For scenario "b", if this is the first occurrence of such a situation with your package, Seel will provide compensation without requiring any supporting documents. However, if the same situation occurs again, supporting documents will be mandatory.
3) Supporting docs required for a claim of delay:
1. No supporting docs are required for a claim of delay. Such cases will be automatically judged based on the tracking info of your package's tracking number.
7. Payout options
Seel supports payout in one of the following four options:
1) PayPal: Supports multi-currency transfers. Funds arrive instantly once the claim is approved.
2) Venmo: Supports USD transfers, funds arrive instantly once the claim is approved.
3) Direct deposit: Supports USD transfers via US bank account ACH transfer, takes 1-3 business days to arrive. This option is only available for transactions in USD.
4) Tremendous: Customers will receive their payout in the form of a virtual visa card.
8. What if I have any further questions about applying the claim?
You can reach out to support@seel.com for more details.
30-Day Hassle-Free Returns
Local Warehouse in US
EDISHINE orders are fullfilled from our US distribution centers.
With warehouses strategically located on both the East and West Coasts of the United States, we can deliver your orders in just 3-5 business days.
Enjoy the convenience of fast, reliable shipping on all your EDISHINE purchases.
US Warehouse (West) Address:
8599 Rochester Ave suite100
Rancho Cucamonga, CA 91730
United States
US Warehouse (East) Address:
70 Carter Dr. Edison
NJ 08817
Product Specifications
【Wide Application】Powered by 9V-17V AC/DC, our LED step lights are perfect for various applications such as retaining walls, pools, sidewalks, stairs, fences, patio sitting walls, gazebos, and outdoor bar areas. With an 18AWG low voltage wire and 1 light cable connector, installation becomes simpler and hassle-free.
【Energy Saving】The low voltage step lights offer 200lm of 2700K soft white light, consuming only 2 watts of energy, resulting in improved lighting effects and reduced electricity bills. With a CRI of 85+, these lights accurately reflect the colors of objects in a natural and vivid manner, without causing any glare.
【Easy to Install】The stainless steel plate is cuttable, allowing for easy width adjustment by following the dotted line. The paver lights come with 8 low voltage hardscapes, 24 screws, 24 expansion bolts, and 1 instruction manual, making assembly a breeze.
【Durable & Sturdy】The low voltage deck lights are made from die-cast aluminum, ensuring durability and stability for long-term use. They are corrosion-resistant and have an IP65 waterproof rating, as well as a working temperature range of 4℉-122℉, guaranteeing a long lifespan. These lights do not require bulb replacements, saving you money.
【Safety & Warranty】Being ETL listed and designed for outdoor use, our products ensure high quality. We provide a 1-year warranty and encourage you to reach out to our professional customer service team 24/7 if you encounter any issues. We are dedicated to providing delicate support and standing by your side.
Enhance the beauty of planting or retaining walls, fire pits, pavers, decks and steps with EDISHINE hardscape lights. A powerful 180 lumens will perfectly illuminate your walls and floors.
Please note that these are low voltage lights and should not be used with 120V or higher line voltage or damage to the light will occur. A low voltage transformer (not included) with 12V AC/DC output is required to power the light.
Low Voltage Hardscape Light*8
Expansion Bolt*24
Screw*24
Instruction Manual*1
Solid Cast Aluminum Construction
Rugged cast aluminum housing looks better over time for better weather resistance and durability
Completely Waterproof and Dustproof
The led step lights fixture is completely sealed to keep out moisture. Excellent weather resistance. One-piece die-cast aluminum material makes the lamp easier to clean
Outdoor Waterproof Cable
Hardscape lights use outdoor weather-resistant and waterproof outdoor cables, directly buried in soil, grass, lawn, very easy to install
Local Warehouse & Fast Shipping
With warehouses strategically located on both the East and West Coasts of the United States, we can deliver your orders in just 3-5 business days.