EDISHINE Industrial Tree Floor Lamp with with 3 Elegant Teardrop Cage Head (1 Pack)-HOFL03F
Worry-Free Purchase with seel
ⓘ
Worry-Free Purchase with Seel
1. What is Seel?
Seel is the #1 insurance platform for commerce. Trusted by 2,000+ merchants, from starting DTC brands to multibillion dollar marketplaces.
Seel Inc. is located in 447 Sutter St. Suite 405, San Francisco, CA 94108, United States. its official website is https://www.seel.com
2. What if my packages are lost, damaged, or delayed?
Our Store offers the Worry-Free Purchase Service buying option on the checkout page. Currently only available for US.
3. In what kind of conditions can I apply for the claim?
The situation listed below can be covered by the Worry-Free Purchase;
| Lost | 1. I haven't received my packages even though it shows "Delivered". 2. My packages are stolen. 3. I haven't received it for over 30 days. |
| Damage | The products are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc. |
| Delay |
U.S.: Outside Of The U.S.: |
4. Where to apply for the claim?
1. You can access the Seel Resolution Center to submit a claim request via: https://resolve.seel.com for further return or refund.
2 - The Policy confirmation email sent by Seel, and you can click the "Report an Issue".
5. What should I do after I applied for the claim?
Seel will process your application within 48 hours and if there is no response within that time, feel free to contact us via help@edishine.com
6. Supporting docs required to qualify for a claim
1) Supporting docs required for a claim of damage:
When the item(s) are damaged during transit, we need to evaluate the nature, cause, and impact of the damage. To file and qualify for a claim of damage, the following supporting documents are required:
1. Clear photo(s) of the carrier packaging and product package
2. Clear photo(s) of how the item(s) are damaged
The payout amount for damage is determined by the evaluation results, up to 100% of the purchased value, depending on how the damage affects the usability of the item(s). Note that damage in packaging without affecting the item(s) inside, and clear pre-shipment item defects are not covered. The supporting documents you provide will directly affect our evaluation. Please make sure to provide detailed evidence to facilitate your resolution process.
2) Supporting docs required for a claim of loss:
a. If the shipment is marked by the carrier "lost", or "delivery" scan 30 days after shipment, you don’t need to provide any additional proof.
b. If the shipment has shown a "delivery" scan, but was not received, we encourage you to look around in your neighborhood or mail hub first. If, however, you still can’t find your package, we might need one of the following as the supporting document to qualify for a claim of loss:
· Police report
· Security footage
· Carrier letter
· Written documentation from an authority/leasing office detailing
For scenario "b", if this is the first occurrence of such a situation with your package, Seel will provide compensation without requiring any supporting documents. However, if the same situation occurs again, supporting documents will be mandatory.
3) Supporting docs required for a claim of delay:
1. No supporting docs are required for a claim of delay. Such cases will be automatically judged based on the tracking info of your package's tracking number.
7. Payout options
Seel supports payout in one of the following four options:
1) PayPal: Supports multi-currency transfers. Funds arrive instantly once the claim is approved.
2) Venmo: Supports USD transfers, funds arrive instantly once the claim is approved.
3) Direct deposit: Supports USD transfers via US bank account ACH transfer, takes 1-3 business days to arrive. This option is only available for transactions in USD.
4) Tremendous: Customers will receive their payout in the form of a virtual visa card.
8. What if I have any further questions about applying the claim?
You can reach out to support@seel.com for more details.
30-Day Hassle-Free Returns
Local Warehouse in US
EDISHINE orders are fullfilled from our US distribution centers.
With warehouses strategically located on both the East and West Coasts of the United States, we can deliver your orders in just 3-5 business days.
Enjoy the convenience of fast, reliable shipping on all your EDISHINE purchases.
US Warehouse (West) Address:
8599 Rochester Ave suite100
Rancho Cucamonga, CA 91730
United States
US Warehouse (East) Address:
70 Carter Dr. Edison
NJ 08817
Product Specifications
【ELEGANT MINIMALIST DESIGN】Crafted from high-quality metal, this standing lamp features three elegant cages that create a fashionable, modern, and elegant look in your home. It is highly suitable for various decoration styles, such as modern, vintage, minimalist, and more.
【E26 BASE SOCKET & 3 LED BULBS INCLUDED】The EDISHINE floor lamp comes with three 4 Watt LED bulbs that are UL listed. The soft 3000K warm white lighting creates a comfortable ambiance for instant relaxation. If you want to customize it to match your home style and personal taste, you can easily switch the bulbs with any E26 base bulb (Max. 60W).
【EASY TO INSTALL & FOOT SWITCH】All mounting accessories are included for quick and easy installation. The farmhouse lamp features a step-on switch, allowing you to turn it on/off swiftly and conveniently by simply stepping on it. With a height of 65.5 inches and a 65-inch length cable, it is ideal for various spaces such as the living room, bedroom, bedside, study, and more.
【STABLE & DURABLE】The heavy weighted base ensures stability, preventing it from being knocked over by kids or pets. Constructed of high-quality metal, it is sturdy and rust-resistant, guaranteeing years of reliable use.
【ONE-YEAR WARRANTY】The EDISHINE professional customer service team provides 24/7 troubleshooting assistance for these wall lights, and hassle-free return policies are available. Your purchase is always guaranteed for your peace of mind.
The multi-head design provides a great solution to the harsh brightness of traditional fixtures, providing a comfortable, relaxing, soft lighting for you and your family. Zero harsh glares, protects their eyesight very well without flicker, strobe and buzz.
Made of 100% metal and combined with the high quality cage shade, weighty base, thick holding pole and anti-rustic oil brushed finish, this standing lamp is durable for long-term usage.
Floor Lamp x 1
Bulb x 3
Instruction Manual x 1
Local Warehouse & Fast Shipping
With warehouses strategically located on both the East and West Coasts of the United States, we can deliver your orders in just 3-5 business days.